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Shipping Policy

Dolce Catene is committed to offering quality products with reliable shipping. Below you will find important information about our shipping policy:

Processing time:
The shipping process begins within 1 to 5 business days after payment confirmation. You will receive an email notification as soon as your payment is approved.

Delivery time:
The estimated delivery time varies between 5 and 20 working days from the shipping date.

Shipping costs:
All our products include Free shipping in Spain.

Delivery times:
Deliveries are generally made Monday to Friday, from 8:00 a.m. to 6:00 p.m. In some areas, Saturday deliveries may be available depending on postal service availability.

Special situations:

Incorrect or incomplete address:
If the registered address is incorrect or incomplete, the package will be returned to the nearest post office. The customer will be notified, and a new delivery attempt will be made. If the customer does not receive the product, they can collect it from the post office using the tracking number.
Change of direction:
Once the order is completed, it will not be possible to modify the delivery address. If the address is incorrect or incomplete, please contact us by email at contact@dolcecatene.shop Within one hour of order confirmation, we will review the possibility of a change (subject to updated shipping costs based on the new delivery area). After this time, the order will be shipped to the address initially registered.

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