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Refund policy

Refund policy

At Dolce Catene, our goal is to ensure complete customer satisfaction. If for any reason you are not entirely satisfied with your purchase, we are here to help.

Payment method
We only accept credit card payments.

Deadline to request a refund
You can request a refund within 30 days of the purchase date.

Application process
To initiate a refund request, contact our customer support team at contact@dolcecatene.shop with your purchase details and the reason for the return.

Product conditions
The product must be in its original condition, unused, and include all original labels and packaging.

Processing times
We will process your refund as soon as possible, in accordance with legal requirements. The estimated time for a refund is 5 business days.

Exceptions
Products on sale or with special discounts are not eligible for refund, unless they are defective.

We will not accept returns of used, damaged, or altered products.

Delayed or unreceived refunds
If you haven't received your refund yet, first check your bank account again.

Next, contact your credit card company, as it may take some time before your refund is officially recorded.

If you have already done all of this and still haven't received your refund, please contact us at contact@dolcecatene.shop.

Thank you for your understanding and trust in Dolce Catene. If you have any questions about our refund policy, please don't hesitate to contact us.

Sincerely,
Dolce Catene

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