Privacy Policy

Privacy Policy

In Dolce CateneWe are committed to protecting the privacy of our customers and managing their personal data with the utmost responsibility. Below, we provide detailed information on how we collect, use, and protect your information.

Information we collect

We collect the following types of information when you make a purchase or interact with our website:

  • Personal information: name, address, email, phone number and payment details.

  • Navigation information: IP address, browser type, pages visited, and time spent on the site.

  • SMS communication data: phone number, consent to receive messages and records of shipment or interaction.

Use of information

We use the information collected for the following purposes:

  • Process and manage orders.

  • Send updates on the status of orders.

  • Improve the user experience on our website.

  • Send promotional communications or abandoned cart reminders via SMS, provided you have given your consent.

  • Analyze browsing behavior and optimize our services.

SMS and abandoned cart reminders

Our site uses cookies and similar technologies to detect when a shopping cart has been abandoned. If you have provided your phone number and agreed to receive communications, we can send you SMS reminders related to the products you left in your cart.

Example:
“The Dolce Catene website uses cookies to track items that users add to their shopping cart, even after they abandon it. This information is used to determine when to send cart reminders via SMS.”

Information sharing

We do not sell, rent, or trade your personal information with third parties.
However, we may share your data with service providers who help us with payment processing, product shipping, marketing, or technical support, always under strict confidentiality agreements.

In the event that our policy mentions the sharing or sale of data to unaffiliated third parties, This exchange excludes data related to consent and authorization for sending SMS messages.

Example:
“Data sharing does not include consent information or the sender's text message subscription data. This information will not be shared with third parties.”

Tracking and location-based services

We may collect location data to provide personalized services, such as product recommendations or faster shipping based on your area. This data is collected using cookies or similar technologies and is used exclusively for operational purposes and to improve the user experience.

Data protection

We take appropriate security measures to protect our customers' personal information against unauthorized access, alteration, disclosure, or destruction.

User rights

You have the right to access, correct, or delete the personal information we have collected about you. If you wish to exercise any of these rights, please contact us via email: contact@dolcecatene.shop.

Policy changes

We may update our privacy policy at any time. We will notify you of any changes by posting a notice on our website. The most recent version will always be available on this page.

Contact

If you have any questions or concerns about our privacy policy, please feel free to write to us at: contact@dolcecatene.shop.